Privacy Policy
Your privacy is very important to me. I take the protection of your personal information seriously and I am committed to handling your information responsibly and securely.
This Privacy Policy explains how I collect, use, store and protect your personal information when you work with me as a client.
For the purposes of this policy, personal information means any information that can identify you or is connected to your identity.
What Personal Information Do I Collect?
To provide homeopathic consultations and support, I may ask you to provide certain information about yourself.
This may include:
Your name
Date of birth
Gender
Home address
Email address
Telephone number
Relevant health information and medical history
Details of your current health concerns
Information about previous or current treatments, remedies or therapies
Over the course of our consultations, I may add further information relating to your health journey, including consultation notes, homeopathic recommendations and any updates you provide.
How Do I Collect Your Personal Information?
All personal information is collected directly from you.
This information is usually provided during your initial consultation, either through a client information form or as part of our consultation conversation.
When you provide your personal information, you are giving consent for me to collect and use this information in accordance with this Privacy Policy and applicable UK data protection legislation.
During ongoing consultations, I may update your records with relevant information from follow-up appointments.
Your client records are stored securely on password-protected systems and appropriate steps are taken to protect your information.
How Do I Use Your Personal Information?
I use your personal information to:
Understand your individual circumstances and health history
Provide homeopathic consultations and recommendations
Maintain accurate client records
Communicate with you regarding appointments and your ongoing support
Provide relevant information about homeopathy, courses, news and updates (where you have chosen to receive these communications)
I may communicate with you by email, telephone, video call or other agreed online communication methods.
Confidentiality and Sharing Your Information
Your personal information and consultation details are treated as confidential.
I do not share your personal information with third parties unless:
You have given your explicit permission
It is necessary for your care and you have requested communication with another professional
I am legally required to do so
There is a legal duty to protect life
How Long Do I Keep Your Information?
I am required to retain client records for seven years after your last consultation in accordance with professional and legal requirements.
For clients who are under 18, records will be retained for seven years after their 18th birthday.
After this period, your records will be securely destroyed and any digital information will be permanently deleted from my systems.
Keeping Your Information Accurate
I aim to ensure that the information I hold about you is accurate and up to date.
If any of your personal details change, or if you believe that information I hold is incorrect, please contact me so that I can update your records.
Under UK data protection legislation, you have the right to request access to the personal information I hold about you.
If you would like to request access to your records, please contact me and I will respond within the required timeframe.
How Do I Store Your Personal Information?
I take reasonable steps to protect your personal information against loss, theft, unauthorised access, disclosure, copying or misuse.
Client Notes
Client records are stored securely on my password-protected computer system.
Any previous paper records are stored securely within my clinic space.
Digital records are backed up where appropriate to protect against accidental loss or damage.
Online Appointment Booking
I use an online appointment booking system to manage consultations.
Your name and contact details may be stored securely within this system so that appointments can be arranged, reminders can be sent, payments can be processed where applicable, and appointments can be managed easily.
Your information will not be used for any other purpose by the booking provider.
Email Communication Platform
I may use an email communication platform to share information relating to homeopathy, courses, news, updates, special offers and relevant services.
If you choose to receive these communications, your name and email address will be stored securely within this platform.
You can unsubscribe from these emails at any time.
If you unsubscribe, your email address may remain on a suppression list to ensure that you do not receive future marketing emails.
Personal Email Communication
Your email address and communications with me are stored securely through my email provider.
I take reasonable precautions to protect information shared by email; however, no online communication method can be guaranteed to be completely secure.
Your Rights
Under UK data protection legislation, you have rights relating to your personal information, including:
The right to access the information I hold about you
The right to request corrections to inaccurate information
The right to request deletion of information where appropriate
The right to withdraw consent for certain uses of your information
If you would like to exercise any of these rights, please contact me.
Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in my practice, legal requirements or how I manage personal information.
If significant changes are made, I will make you aware of these.
Contact
If you have any questions about this Privacy Policy, would like it provided in an alternative format, or wish to raise a concern about how your information is handled, please contact me on hello (at) claudiadibisceglie.com